Refunds & Exchange Policy

NIE: Y1839663E
Phone (Australia): +61 9 016 9830 / +61 412 711 200
Phone (Spain): +34 679 236 928
Email: information@sierrasportsandtours.com.au
Web: www.sierrasportsandtours.com
Post: Paseo Virgen de Linarejos, 28 – 4B, 23700, Linares, Jaen, Spain

Refunds & Exchange Policy

If the clothing you have ordered does not fit or meet your expectation then please feel free to follow our Returns & Exchange process. Simply return your items within 45 days to the above postal address. Please note that we can only accept unused articles with the original labels. You assume the costs for return shipment.

Refunds:

If you would like a money refund we will begin by reviewing your returned item/s. If everything looks in order (i.e. unused and original labels in place) we will confirm your refund request via email. You will receive a full refund within 14 days of receipt of the returned item/s. The refund will be credited to the same account used at the time of purchase. We place great emphasis on a thorough and quick processing of your return.

Exchanges:

What if the clothing item does not fit? Our exchange policy is simple – just email us stating that you would like to exchange your item for a different size. Before returning the item please wait for our confirmation email regarding whether we have the item in stock. If we have stock available then you are ready to return the item/s to the above address. You assume the costs for return shipment. After reviewing the returned item/s, your new order will be posted. We assume the costs for the new shipment.

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